Professional Experience

Tier II/III escalation owner across 40+ client environments, leading remediation for server, network, and endpoint security incidents while hardening Microsoft 365 and Fortinet estates.

• Stabilized multi-site FortiGate deployments by defining VPN and routing templates with documented change control and rollback.
• Recovered failing Veeam jobs by troubleshooting VSS writers, storage saturation, and replica configuration issues.
• Enforced Conditional Access, Intune compliance, and SentinelOne response workflows to reduce dwell time and noisy alerts.
• Authored SOPs and documentation that standardize MSP workflows and reduce onboarding time for new technicians.

Designed and supported secure connectivity for 100+ warehouse and office sites across the US, while coordinating with carriers and on-site techs to keep logistics operations available.

• Built AWS-hosted vSRX hubs and site-to-site VPN standards that reduced new-site onboarding time by ~30%.
• Implemented LogicMonitor dashboards and alerting that cut downtime incidents by roughly 20% through proactive detection.
• Documented IP schemas, escalation paths, and change procedures to shorten vendor MTTR and avoid guesswork during outages.

Led shipboard IT operations for 200+ sailors under strict DoD accreditation, ensuring secure communications and zero-defect mission readiness.

• Managed AD, Exchange, and backup systems with no data loss across multiple underway deployments.
• Monitored and remediated cybersecurity threats using IDS/IPS and shipboard security tooling.
• Authored recovery runbooks and incident-response drills adopted across the submarine squadron.
• Earned Submarine Warfare qualification for technical leadership, safety, and mission performance.